Focus on Hello Doctor

Below is information about focus on Hello Doctor

Focus on Hello Doctor+

“Do I really need to see a doctor?” This is a crucial question that many people find themselves pondering, and it’s one that deserves an answer from a qualified physician rather than relying on the often misleading information found on the internet or from chatbots. Instead of grappling with the stress and uncertainty that comes from indecision, you can enjoy peace of mind by speaking with a doctor directly from your phone, at any time and from any location, to receive free medical advice.

Members of the Momentum Medical Scheme enjoy complimentary access to Hello Doctor, a service that provides essential medical advice around the clock, 24/7. The Hello Doctor service is conveniently available through the Momentum App. Simply tap the icon on your home screen, request a call, and a doctor will return your call. There are no service fees or charges associated with utilizing the Hello Doctor advice service. All you need is either a data plan or a WiFi connection, and since the doctors will call you, you won’t even need to use your airtime. For those who may not be comfortable using smartphones, you can easily connect with a doctor by dialing *120*1019# and following the prompts, which allows you to access the service using any basic mobile phone.

Virtual telehealth consultations represent an additional service that is available for a fee, offering more comprehensive care than just free advice over the phone. For a nominal fee of R265 per consultation, you can engage in a full virtual telehealth consultation with a doctor. During these consultations, physicians are able to diagnose and treat various medical conditions and can electronically prescribe certain scheduled medications. If you require prescriptions for acute medical conditions, these can be sent directly to your preferred pharmacy. Additionally, members enrolled in the Evolve Option are entitled to two free virtual consultations each year, while those on the Ingwe Option can access three free consultations annually. Members across all options also have the flexibility to pay for virtual telehealth consultations using funds from their HealthSaver+ account, medical savings account, or via credit or debit card.

It is important to remember that when using the Hello Doctor service through the website, you must adhere to the Scheme Rules, which include utilizing Designated Service Providers as specified by your Momentum Medical Scheme option. While Hello Doctor offers valuable services, it is recommended that in-person medical consultations or examinations be sought for any concerning symptoms or medical emergencies.

+You have the option to explore additional products offered by Momentum Metropolitan Holdings Limited (Momentum) to enhance your medical aid experience seamlessly. It is important to note that Momentum is not a medical scheme and operates as a separate entity from the Momentum Medical Scheme. The complementary products provided are not considered medical scheme benefits. You may be a member of the Momentum Medical Scheme without opting for any of the additional products.