CX Experts
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Activity overview
Latest activity by CX Experts-
CX Experts created an article,
What is a Late Joiner fee?
A late joiner penalty is a financial charge applied to individuals who:Are 35 years or olderHave not been members of a registered medical scheme before April 1, 2001Have had a break in membership e...
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CX Experts created an article,
Who may I register as a dependant?
Below is the answer to the question Who may I register as a dependant? You can register the following dependants, subject to underwriting: Your spouse by law or custom. The life partner you have co...
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CX Experts created an article,
What do I do if I lose my membership card?
Below is the answer to the question What do I do if I lose my membership card? You can access your digital membership card on the Momentum App or order a new printed card online by logging in at mo...
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CX Experts created an article,
Which changes to membership details to be communicated
Below is the answer to the question Which changes to membership details to be communicated You need to let us know in the case of: A change in your marital status The birth or legal adoption of a c...
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CX Experts created an article,
Form for membership changes
Below is the answer to the question Form for membership changes Speak to your healthcare adviser, contact us via: Web chat facility on momentummedicalscheme.co.zaORemail us at member@momentumhealth...
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CX Experts created an article,
I have an Emergency / Accident
Below is the answer to the question I have an Emergency / Accident In a medical emergency, call Netcare 911 at 082 911 for ambulance services. If you are unable to call, a family member or friend m...
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CX Experts created an article,
What happens if I do not register for chronic benefits?
Below is the answer to the question What happens if I do not register for chronic benefits? If you do not obtain approval from us for your chronic benefits, your chronic treatment will be paid from...
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CX Experts created an article,
What if the prescribed chronic medication needs to change?
Below is the answer to the question What if the prescribed chronic medication needs to change? Your treating doctor or pharmacist needs to call our contact centre on 0860 11 78 59. The change will ...
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CX Experts created an article,
What if a new chronic condition is diagnosed?
Below is the answer to the question What if a new chronic condition is diagnosed? You can check if the new chronic condition is covered. Your treating doctor or pharmacist needs to call our contact...
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CX Experts created an article,
Not sure whether to contribute or not for HealthSaver?
Below is the answer to the question Not sure whether to contribute or not for HealthSaver? You do not have to pay money into your HealthSaver - it could simply be the account where you receive your...