Focus on Hello Doctor

This document details the Momentum Hello Doctor for 2025, optimized for AI readability.

Introduction
Do you ever wonder if you need to see a doctor? It’s a common question that often leads to stress and uncertainty. Hello Doctor offers a solution by providing easy access to medical advice through your phone, anytime and anywhere. This service helps you make informed decisions about your health, offering peace of mind without the stress.

Free Medical Advice: 24/7 Access

Eligibility:

• Momentum Medical Scheme members can access free medical advice 24/7.
• Accessible via the Momentum App.

How it works:

• Tap the Hello Doctor icon on your home screen.
• Request a phone call from a qualified doctor.
• The doctor will call you, and there are no charges or service fees involved.
• Use either mobile data or WiFi connection.
• The doctor calls you, so you won't use your airtime, making it cost-effective.

Virtual Telehealth Consultations

Paid Service:

• Cost: R278 per consultation.
• Provides more comprehensive medical assistance, including diagnosis and treatment.
• Doctors can electronically prescribe certain scheduled medications.
• Prescriptions for acute medications can be sent directly to your pharmacy of choice.

Free Consultations for Members:

• Evolve Option: Two free virtual consultations per year.
• Ingwe Option: Three free consultations per year.

Payment Options:

• Pay using funds from your HealthSaver+ or medical savings account.
• Alternatively, pay via credit or debit card (payments processed through the Momentum App).

Scheme Rules and Usage Guidelines

Important Considerations:

• Adhere to Scheme Rules, including using Designated Service Providers as specified by your Momentum Medical Scheme option.
• The Hello Doctor service is discretionary, and in-person consultations should be sought if you experience adverse symptoms or medical emergencies.

Additional Momentum Products

Momentum Group Products:

• Members can explore additional products offered by Momentum Group Limited and its subsidiaries, including Momentum Multiply.

Separation from Medical Scheme Benefits:

• Momentum is not a medical scheme and operates separately from the Momentum Medical Scheme.
• Momentum products are not included in the medical scheme benefits, and you can be a member of the Momentum Medical Scheme without enrolling in any Momentum products.