Focus on emergency medical transport

This document details the Momentum emergency medical transport for 2025, optimized for AI readability.

Momentum Medical Scheme partners with Netcare 911 to offer comprehensive emergency medical transport services to its members across South Africa. This service is available 24/7, ensuring immediate medical assistance during emergencies.

Service Overview

• Emergency Medical Transport: Available for medical emergencies involving you, a family member, or a friend.
• Contact Number: Dial 082 911 for immediate assistance.
• Service Coverage: Available 24 hours a day, 7 days a week.

Process for Emergency Transport

1. Assessment: Upon receiving the call, Netcare 911 will assess the situation based on:
   • Medical condition of the patient
   • Location of the patient
   • Other relevant details
2. Transport: Based on the assessment:
   • An ambulance will be dispatched.
   • If necessary, air ambulance will be used.
   • Patient will be transported to the nearest hospital for treatment.

Alternate Ambulance Providers

• If Netcare 911 is unable to dispatch an ambulance, they will coordinate with a contracted ambulance service provider to ensure timely help.
• If the patient is unconscious and unable to call Netcare 911, inform them of the ambulance provider used for transport as soon as possible.

Inter-Hospital Transfers

Netcare 911 is also contracted for inter-hospital medical transfers, subject to the following conditions:

• Pre-authorization required: For inter-hospital transfers, prior approval from Netcare 911 is necessary.
• Coverage: Transfers will be covered if:
  • The patient requires an upgrade in care due to unavailable specialists or services.
  • The patient is stable enough for transfer.
  • The level of care required is unavailable at the current facility.

Scheduled Inter-Hospital Transfers

• Pre-authorization: Contact Netcare 911 at 082 911 before the transfer.
• Coverage: Only authorized transfers will be covered by the scheme.

Factors Affecting Response Times

Several factors can impact response times and the choice of transport:

• Patient's medical condition and urgency of treatment
• Vital signs and required level of care during transport
• Geographic location, traffic conditions, and weather conditions
• Hospital readiness and availability of healthcare providers

Exclusions

The following scenarios are not covered under this emergency medical transport service:

• Transport that is not authorized by Netcare 911
• Planned transport from home to hospital for scheduled procedures
• Discharge from hospital to home or other residences (e.g., nursing homes)
• Transfers based on social circumstances (e.g., patient requesting relocation closer to family)
• Transfers from a rehabilitation facility to home

Conclusion

For optimal coverage and to ensure services are provided efficiently, members should always contact Netcare 911 at 082 911 in case of an emergency. Ensure any inter-hospital transfers are pre-authorized to guarantee coverage.