FAQ's
- Where can I use the QR code?
- What happens if the provider I'm using isn't QR code enabled
- For how long is the QR code valid once generated?
- How do we support kids studying or not living at home?
- What if members with refugee status have no ID/passport?
- How can a member access the QR code without data or Wi-Fi?
- Have we considered USSD codes
- Will there be additional fees annually for the QR code?
- Will a member be liable for card fee if they joined in April
- Will I get a partial refund on my card fee?
- What happens with the current applications we have?
- Who do I contact if I have problems while paying?
- Why does my HealthSaver card no longer work?
- How do I get access to the Web and mobile app?
- How to Register on Momentum App
- Registering on Momentum App Without Email
- Struggling with the app / problems with the app
- How can I update my contact details
- Excluding Family Member from Health Insurance
- Steps to Register for the Maternity Management Programme
- Requirements for Health Management Programme Registration
- Process for Registering in a Health Management Programme
- How do I request a Virtual Doctor Consultation
- Explanation of Virtual Telehealth Consultation
- Eligible Services for HealthSaver
- Eligibility Criteria for HealthSaver
- Timing for Maternity Programme Registration
- Network Doctor
- How do I get a username and password?
- Why is it important to notify our member contact centre?