FAQ's
- What is a Late Joiner fee?
- What do I do if I lose my membership card?
- Who may I register as a dependant?
- Which changes to membership details to be communicated
- Form for membership changes
- I have an Emergency / Accident
- What happens if I do not register for chronic benefits?
- What if the prescribed chronic medication needs to change?
- What if a new chronic condition is diagnosed?
- Not sure whether to contribute or not for HealthSaver?
- Why do I have a co-payment for my GP consultation?
- Which Health Platform benefits require pre-notification?
- How long are claims valid for?
- Who will process my claims?
- How can I track my claims?
- How do I register for the HIV/Aids benefit?
- Do I need pre-authorisation to give birth?
- Do I need pre-authorisation to give birth?
- Does the hospital register my baby with momentum?
- Who needs to register for Oncology benefits
- How do I register for oncology benefits?
- What if my treating oncologist is not authorised oncologist?
- Notify momentum before using Health Platform benefit?
- What happens to beneficiaries if member passes?
- How to terminate/resign/cancel membership?
- Which conditions are in the health management programme?
- What must I do with my current HealthSaver Card?
- Is there a spending limit when paying with a QR code?
- When will the HealthSaver card be reintroduced?
- What is a QR code?