CX Experts

Below is the answer to the question Why is it important to notify our member contact centre? When you pre-notify, an authorisation number is created, which makes it possible for your claim to be pa...

Below is the answer to the question Accessing QR code for HealthSaver payment   Your service provider will generate the QR Code. When you go into the Momentum App, click on “Scan to pay” and this w...

Below is the answer to the question Adding Family Member to Health Insurance Complete an Addition of Dependants form. If your employer pays your contributions, you need to inform your payroll depar...

Below is the answer to the question Are there any transaction fees on the QR codes?   No transaction fees apply

Below is the answer to the question At Dischem, must QR code match total if no change given? Dischem will generate a QR Code for the exact amount, so no need for change

Below is the answer to the question Benefits of HealthSaver HealthSaver is seamlessly integrated with Momentum Medical Scheme, which makes it the most convenient way to pay for medical treatments a...

Below is the answer to the question Benefits of Registering for a Health Management Programme You must register on the health management programme to have access to the relevant benefits. These pro...

Below is the answer to the question Can I apply for credit with HealthSaver? Apply for credit in real time on the Momentum App. For new or updated HealthSaver credit, you'll need to accept the term...

Below is the answer to the question Can I only pay providers via a QR code as from 1 May? Members may submit claims via Momentum Medical Scheme’s normal claims process, if they do not make use of t...

Below is the answer to the question Can a new HealthSaver member access QR codes right away? Once a member’s HealthSaver account is activated, they can use the QR code facility effective 1 May 2025