CX Experts

Below is the answer to the question What is a QR code? A QR code (Quick Response code) is a type of two-dimensional barcode consisting of black squares arranged on a white background. They can be s...

Below is the answer to the question Where can I use the QR code? Most service providers have a QR code facility for point-of-sale transactions. Currently, the following service providers already ha...

Below is the answer to the question What happens if the provider I'm using isn't QR code enabled A dedicated e-mail alias has been provided to the services providers who require assistance in setti...

Below is the answer to the question For how long is the QR code valid once generated? The service provider generates the QR code on their end and payment is made using their QR code

Below is the answer to the question How do we support kids studying or not living at home? All dependants aged 18 years or older are eligible to load the Momentum App and use the Scan to Pay featur...

Below is the answer to the question What if members with refugee status have no ID/passport? In line with legislation, we will not activate a HealthSaver account unless the member passes FICA check...

Below is the answer to the question How can a member access the QR code without data or Wi-Fi? The service provider can print the QR code for submission or the member can submit the claim via the n...

Below is the answer to the question Have we considered USSD codes Upon investigation, the Scan to pay facility is a more user-friendly service, as the service provider generates the QR code on thei...

Below is the answer to the question Will there be additional fees annually for the QR code? There will be no annual fee for the QR code facility

 Will a member be liable for card fee if they joined in April All first HealthSaver cards are free of charge for members. Only the R15 monthly fee for additional cards applies. The member would hav...