CX Experts

Below is the answer to the question Who needs to register for Oncology benefits Members diagnosed by an oncologist who need some form of chemotherapy, radiotherapy, hormonal therapy and/or supporti...

Below is the answer to the question How do I register for oncology benefits? Members diagnosed by an oncologist who need some form of chemotherapy, radiotherapy, hormonal therapy and/or supportive ...

Below is the answer to the question What if my treating oncologist is not authorised oncologist? If you choose to obtain your oncology benefits from a non-authorised provider, you will be liable to...

Below is the answer to the question Notify momentum before using Health Platform benefit? You do not need to pre-notify before using Health Platform Benefits, except for preventative dental care, p...

Below is the answer to the question What happens to beneficiaries if member passes? Remaining beneficiaries must notify us of the principal member’s death. Dependants can stay on Momentum Medical S...

Below is the answer to the question How to terminate/resign/cancel membership? You may resign from Momentum Medical Scheme with one calendar month’s written notice and a completed Termination of Me...

Below is the answer to the question Which conditions are in the health management programme? The health management programmes that we offer include the following:• Cholesterol management• Diabetes ...

Below is the answer to the question What must I do with my current HealthSaver Card? You may destroy your current HealthSaver card effective 1 May 2025, as it will no longer be valid

Below is the answer to the question Is there a spending limit when paying with a QR code? The limitation is the amount available in your HealthSaver account

Below is the answer to the question When will the HealthSaver card be reintroduced? Our intention is to continue with a digital solution, so no physical cards will be available in future