CX Experts

Below is the answer to the question Which Health Platform benefits require pre-notification? The following Health Platform Benefits require pre-notification: preventative dental care, pap smears, g...

  Below is information about the chronic renal disease programme Chronic renal failure, often referred to as chronic kidney disease (CKD), is a serious medical condition characterized by the gradua...

Below is the answer to the question How long are claims valid for? If Momentum Medical Scheme does not receive a claim by the last day of the 4th month following the month in which the service was ...

  Chronic renal failure is a medical condition characterized by the progressive deterioration of kidney function over time. This gradual decline in kidney performance significantly impairs the orga...

Below is the answer to the question Who will process my claims? All valid claims for services received from providers will be processed and paid by Momentum Medical Scheme.

Below is the answer to the question How can I track my claims? You can track and view your claims anytime on the Momentum App. Simply log in to stay updated on your claim status

Below is the answer to the question How do I register for the HIV/Aids benefit? Your registration and participation in the programme are confidential, with all staff respecting your privacy. To reg...

Below is the answer to the question Do I need pre-authorisation to give birth? Please remember to contact us to obtain pre-authorisation for your confinement within 30 days of your delivery date. I...

Below is the answer to the question Do I need pre-authorisation to give birth? Please remember to contact us to obtain pre-authorisation for your confinement within 30 days of your delivery date. I...

Below is the answer to the question Does the hospital register my baby with momentum? No, you need to contact us within 30 days of birth to obtain a newborn registration form to register your baby ...