CX Experts

Below is the answer to the question Will I get a partial refund on my card fee? No card fees were charged, thus no refunds will apply

Below is the answer to the question What happens with the current applications we have? We are in the process of updating the Application forms, to accommodate this change

Below is the answer to the question Who do I contact if I have problems while paying? For queries, WhatsApp or call us on 0860117859.

Below is the answer to the question Why does my HealthSaver card no longer work? Momentum HealthSaver cards have gone digital. From 01 May 2025, you will need to pay for your usual HealthSaver purc...

Below is the answer to the question How do I get access to the Web and mobile app? Register and log in on momentummedicalscheme.co.za to view your benefit information, claims statements and claims ...

Below is the answer to the question How to Register on Momentum App Download the Momentum App from your App store. — Select “Register”— On the next page select “SA citizen” if you are a South Afric...

Below is the answer to the question Registering on Momentum App Without Email To register, you will be asked for your name, surname, ID number, cellphone number and email address. If you do not hav...

Below is the answer to the question Struggling with the app / problems with the app Contact app support on app@momentum.co.za. You will be asked for your membership number and other verification de...

Below is the answer to the question How can I update my contact details If your contact details have changed, you can update your postal address, contact numbers and email address by logging in on ...

Below is the answer to the question Excluding Family Member from Health Insurance Complete a Changes to membership details form, providing one calendar month’s written notice. If your employer pays...