CX Experts

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  • What is a Late Joiner fee?

    A late joiner penalty is a financial charge applied to individuals who:Are 35 years or olderHave not been members of a registered medical scheme before April 1, 2001Have had a break in membership e...

  • What do I do if I lose my membership card?

    Below is the answer to the question What do I do if I lose my membership card? You can access your digital membership card on the Momentum App or order a new printed card online by logging in at mo...

  • Dependant registration

      Who can I register as a dependant? You have the opportunity to register the following dependants, although this is subject to the underwriting process: You can include your spouse, whether by la...

  • Focus on the Day-to-day Benefit

    +Momentum Medical Scheme members may choose to make use of additional products available from Momentum Group Limited and itssubsidiaries as well as Momentum Multiply (herein collectively referred t...

  • Focus on HealthSaver+

    +Momentum Medical Scheme members may choose to make use of additional products available from Momentum Group Limited and its subsidiaries aswell as Momentum Multiply (herein collectively referred t...

  • HealthSaver account: Terms and conditions

    HealthSaver account: Terms and conditions1. The account holder is the member of the Momentum Medical Scheme (“the scheme”).2. Momentum has been appointed as an agent on behalf of the account holder...

  • How do I remove a dependant from my medical aid?

    To remove a dependent from your Momentum medical aid, you need to notify them by submitting a completed change of membership form, which you can find on the Momentum website or by contacting their ...

  • How do I get a username and password?

    To create a Momentum username and password for your online profile, go to momentum.co.za, click on "Register" or "Log in," then follow the prompts to create an account and choose your preferred use...

  • What do I do if I lose my membership card?

    If you lose your Momentum membership card, you can request a new one by calling their call center at 0860 117 859 or by contacting them via WhatsApp or email. Here's a more detailed breakdown of yo...

  • Where do I obtain the relevant form if I need to make changes to my membership?

    https://www.momentum.co.za/momentum/get-help/contact-us/service-enquiries/#/